1. Information We Collect
At Tradefiti, we collect information to provide you with our automated trading services effectively and securely. The types of information we collect include:
Personal Information:
- Name, email address, and contact information
- Account credentials and authentication data
- Billing information and payment details
- Government-issued identification (for verification purposes)
- Trading experience and investment profile
Technical Information:
- IP address and device identifiers
- Browser type and operating system
- Access times and pages viewed
- Referral URLs and navigation patterns
Trading Information:
- Brokerage account connection details (via secure API)
- Trading preferences and strategy configurations
- Trade history and performance metrics
- Risk tolerance and investment goals
We collect this information directly from you, automatically through your use of our Service, and from third-party sources such as identity verification services and connected brokerage accounts.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery:
- Providing and maintaining our automated trading platform
- Executing trades according to your configured strategies
- Processing your subscription and payments
- Personalizing your experience and recommendations
Communication:
- Sending important account and service notifications
- Responding to your inquiries and support requests
- Providing trading alerts and performance updates
- Sending marketing communications (with your consent)
Security & Compliance:
- Verifying your identity and preventing fraud
- Protecting against unauthorized access and abuse
- Complying with legal and regulatory requirements
- Enforcing our Terms of Service
Improvement: We also use aggregated and anonymized data to analyze usage patterns, improve our services, and develop new features.
3. Information Sharing
We value your privacy and do not sell your personal information. We may share your information in the following circumstances:
Service Providers: We share information with third-party vendors who assist us in operating our platform, including:
- Cloud hosting and infrastructure providers
- Payment processors and billing services
- Customer support tools
- Analytics and monitoring services
- Identity verification services
Brokerage Partners: To execute trades on your behalf, we share necessary information with your connected brokerage account through secure API connections.
Legal Requirements: We may disclose your information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and your choices regarding your information.
4. Data Security
We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- Access Controls: Strict role-based access controls limit who can access your data
- Authentication: Multi-factor authentication available for all accounts
- Monitoring: Continuous security monitoring and intrusion detection systems
- Audits: Regular security assessments and penetration testing
- Compliance: Adherence to industry security standards and best practices
API Security: Brokerage connections use OAuth 2.0 and read-only permissions where possible. We never store your brokerage login credentials.
While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and enable two-factor authentication on your account.
5. Your Rights & Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information, subject to legal retention requirements
- Portability: Request your data in a portable, machine-readable format
- Opt-Out: Unsubscribe from marketing communications at any time
- Restriction: Request restriction of processing in certain circumstances
Exercising Your Rights: To exercise any of these rights, please contact us at privacy@tradefiti.com. We will respond to your request within 30 days.
Account Settings: You can update your profile information, communication preferences, and connected accounts directly through your account dashboard.
7. Third-Party Services
Our Service integrates with various third-party services to provide full functionality. These services have their own privacy policies that govern their use of your information:
- Brokerage Services: Trading is executed through your connected brokerage account, subject to their privacy policy
- Payment Processing: We use Stripe for payment processing; your payment information is handled according to their privacy policy
- Authentication: We use Clerk for user authentication, which processes your login information
- Cloud Infrastructure: Our services run on secure cloud platforms with enterprise-grade security
We carefully vet our third-party service providers and require them to maintain appropriate security measures. However, we are not responsible for the privacy practices of these third parties.
We recommend reviewing the privacy policies of any third-party services you connect to your Tradefiti account.
8. International Data Transfers
Tradefiti is based in the United States, and your information may be transferred to, stored, and processed in the United States or other countries where we or our service providers operate.
Data Protection: When we transfer data internationally, we implement appropriate safeguards to ensure your information receives adequate protection:
- Standard Contractual Clauses approved by relevant authorities
- Data processing agreements with service providers
- Compliance with applicable data protection laws
- Security measures equivalent to those in your jurisdiction
EU/EEA Users: If you are located in the European Union or European Economic Area, we process your data in accordance with the General Data Protection Regulation (GDPR) and rely on legitimate legal bases for processing.
UK Users: For users in the United Kingdom, we comply with the UK GDPR and the Data Protection Act 2018.
9. Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.
If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible.
If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately at privacy@tradefiti.com.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You:
- We will update the "Last Updated" date at the top of this page
- For material changes, we will provide prominent notice via email or through the Service
- We may ask you to review and accept the updated policy before continuing to use the Service
Your continued use of the Service after any changes to this Privacy Policy indicates your acceptance of the updated policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Tradefiti Privacy Team
Email: privacy@tradefiti.com
General Support: support@tradefiti.com
Website: https://tradefiti.com
Address: 123 Trading Street, Suite 100, Wilmington, DE 19801, United States
We aim to respond to all privacy-related inquiries within 30 days.
For information about our terms of use, please see our Terms of Service.